Contact support
We're a small team and we read every email. Here's how to reach us so we can help you fast.
We respond within one business day, usually faster.
What to include
Adding a few details up front saves a back-and-forth:
- Your parent account email (so we can find your account)
- Which child / device the issue is about
- What you expected to happen, and what actually happened
- Device type and OS version — e.g., "iPhone 13, iOS 17.4" or "Dell laptop, Windows 11"
- A screenshot or short video if relevant
For billing questions, please email from the address on your account so we can verify ownership.
What we don't need
- Don't send your parent PIN or account password. We'll never ask for either.
Outside business hours
We're based in North America. If you email overnight or on weekends, we'll get to you first thing the next business morning.
For anything safety-related (suspected account compromise, you can't access your child's device in an emergency), put URGENT in the subject and we'll prioritize.